Effective Date: 25/06/2024

1. Introduction

Total Lifestyle Chiropractic (TLC) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us. By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

  • Name
  • Contact information (email address, phone number, mailing address)
  • Message information

2.2 Non-Personal Information

  • Browser type and version
  • Operating system
  • IP address
  • Pages visited and duration
  • Referral source (how you arrived at our website)

3. How We Collect Information

We collect information in the following ways:

  • Directly from you when you fill out forms on our website, make an appointment, or contact us
  • Automatically as you navigate through our website (via cookies and similar tracking technologies)
  • From third parties, such as healthcare providers or insurers, with your consent

4. How We Use Your Information

We may use the information we collect for the following purposes:

  • To provide and manage our chiropractic services
  • To communicate with you, including sending appointment reminders and updates
  • To improve our website and services
  • To comply with legal obligations and regulatory requirements
  • For marketing and promotional purposes, with your consent

5. Disclosure of Your Information

We may disclose your information to:

  • Healthcare providers involved in your care
  • Third-party service providers who assist us in operating our website and services
  • Legal authorities if required by law or to protect our rights
  • With your consent, for other purposes as disclosed at the time of collection

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate information
  • Request deletion of your personal information, subject to legal requirements
  • Withdraw consent for processing your information, where applicable

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Total Lifestyle Chiropractic (TLC)
PO Box 3307
North Mackay QLD 4740
Phone: +61 7 4837 1292
Email: Support@TLCAustralia.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.